Common Issues

This guide provides quick solutions to common technical and operational questions encountered by school staff and administrators.

Payment & Finance Issues

If your student or staff import fails, check the error report for these common codes:

Error Code	Probable Cause	Recommended Fix
`Invalid date format`	`date_of_birth` is not in `YYYY-MM-DD`.	Format the column as 'Text' or 'ISO Date' in Excel.
`Class not found`	Column doesn't match an existing class.	Verify spelling or create the class in Settings first.
`Duplicate student number`	The ID already exists in the system.	Remove the duplicate row or correct the ID number.
`Phone too short`	`guardian_phone` has fewer than 10 digits.	Verify and re-enter the correct mobile number.
`Missing required field`	`first_name` or `last_name` is blank.	Ensure all mandatory columns are fully populated.

Common CSV Import Validation Errors